FAQ

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After registering on our website you will receive an individual account with your American, British, Chinese and Dubai addresses. Here you monitor the parcels arriving at the address, add expected parcels. declare parcels and pay the transportation fee

The weight of all parcels is rounded to the nearest 100 grams. The cost of 1 kg of parcel / cargo air freight from the US is equivalent to $ 8.5 in GEL. UK 1kg - $9 Shipping costs from the US and the UK are calculated for physical weight only without volumetric weight (excluding A / M bumper) *. The cost of transporting 1 kg of parcel / cargo from the United Arab Emirates is equivalent to $6 in GEL. The cost of transportation from the UAE is calculated only in terms of physical weight without volumetric weight. (Except for A / M bumper). The cost of air parcel / cargo shipping from China is equivalent to $12 for legal entities and $12.3 for individuals in GEL. The cost of transporting clothes and shoes from China is calculated only by physical weight, while the cost of transporting other types of shipments is calculated by volume weight. * To check the conditions of non-standard / oversized cargo and / or parcels, it is necessary to contact us in advance In case of parcel delivery from Gori and Kutaisi branches: USA1kg-$9.5, UK1kg-$10, UAE 1kg-$7

You can place orders in all online stores with our addresses.

You can collect you parcels in our office Mon-Fri: 11:00-19:00 Sat: 11:00 - 15:00 By our courier service you can receive parcels all over the Georgia

Prices for courier service throughout Tbilisi: 0.01 Kg - 10 Kg - 7 GEL 10-20 kg 25 GEL Courier service on the territory of Georgia (except Tbilisi): 0.01 Kg - 10 Kg - 10 GEL 10-20 kg 20 GEL In case of more than 20 kg, please contact us to check the tariff

After receiving parcels at our warehouse or sending them to Tbilisi it is a obligatory to declare parcel. To do this, you must enter the type of the item (s) in the parcel along the rack in your room (e.g shoes, clothes, electronics, etc); price of items and online store. You can also declare a parcel before it arrives at the warehouse, for this you need to click the "Add Parcel" button in your account, enter the parcel tracking and fill in the appropriate fields. Undeclared parcels will be stopped within 8 days of arrival at customs, if parce(s)l is/or not declared during this time customs will accrue a fine of 50 GEL for each day exceeded.

The parcel(s) is/are subject to customs clearance: If the cost of items sent by parcel(s) from one online store / sender is or is more than 300 GEL (regardless of whether there is one order or several) The weight of the parcel is or more than 30 kg The parcel contains homogeneous goods, which are considered as commercial goods. If the parcel(s) is/are subject to customs clearance, you have to provide invoice of the parcel(s). We will prepare a customs declaration / clear the parcel based on your invoice. In exceptional cases, Global Transporter reserves the right to request additional information from the customer in order to establish the authenticity of the invoice (opening his account, payment confirmation documents, etc.) Customs cleared parcel is issued: In the case of a natural person: only to recipient or a third party on the basis of a notarized power of attorney. In case of a legal entity: To the director of the company or a third party on the basis of a power of attorney. The customs declaration is prepared within 3 working days after the complete submission of documents by the user. Customs declaration preparation fee: 10 GEL for parcels coming from USA, Great Britain and China; The equivalent of 10 USD on parcels from Dubai

n case you are unable to purchase the desired item independently please contact us and we"ll be glad to assist you

USA: Parcels received Monday through Wednesday will be sent on Thursday, Thursday to Sunday will be sent on Monday. UK: Parcels received through Wednesday will be sent on Thursday Dubai: Parcels will be sent on Monday ,Wednesday and Saturday China: Parcels will be sent on Monday and Thursday Shipping time 5-8 days Flights are not fixed and may be changed by airlines

We will keep you parcels for 30 days for free. After 30 days uncollected parcels will be transferred to the government

The parcel may be opened upon delivery to the warehouse to prevent the transport of prohibited goods. The parcel may also be opened and viewed both at the customs of the sending country and at the customs of Georgia.

We will take responsibility for your shipment once it arrives from the online store at Global Transporter's US, British, UAE or PRC address and our representative will sign the receipt.

After registering on the official website of "Global Transporter" Ltd. WWW.GETIT.GE you will get an individual account where you can check the status and location of your parcel at all stages of transportation (arrival at the warehouse, delivery, arrival in Georgia). You will also receive notifications via email and SMS at each stage of transportation.

It is possible only if this person can present the identity document of the recipient or photocopy and payment receipt together with his / her ID card. An additional power of attorney is required for the cleared parcels.

Look at the suggested address often web pages change the "address 2" data. You just confirmed the address you entered.

Parcels are uploaded to the customer's acount according to the GT number. If for some reason such a number is not indicated on the sticker on the parcel, the parcel cannot be loaded to account. Such unidentified parcels are stored in our warehouse until the customer is identified. If the status of parcel is "Delivered" but it's not shown in your account, please email us tracking number of parcel, your name and GT number. Our staff will immediately check it in our warehouses and post offices. If the status of the parcel is displayed on the website of the postal company as "delivered" and it also appears that the parcel is delivered "signed by…", but the parcel is not physically delivered by mail to our company warehouse, in this case, the user must contact the sender to appeal the inadmissibility of the parcel. After filing a complaint, the postal company must include the so-called investigation or Tracer, meaning search status, which means that a search is declared on the parcel to determine what address it was actually delivered to. The above procedures are mandatory for the user. Global Transporter LTD does not make a commitment on parcels that did not physically arrive at our warehouse, In case of a disputed situation even if the status of the postal company on the website is delivered and Signed by … , The company Global Transporter as well as its partner companies operating in the US, UK, China and the United Arab Emirates will confirm to the sending company by mail or fax that the parcel did not physically reach the customer's address.